Dental and Administrative Office Training and Consulting in San Francisco


Getting bogged down with administrative matters, like hiring, training, billing, and time management, prevents dentists from focusing where they need to focus—on their patients. The services provided by My Office Fairy tackle many issues commonly experienced by dental practices that affect office efficiency, productivity, and, ultimately, profitability. We can help you rise above the managerial muck by streamlining your front office operations, staffing your practice with quality personnel, and training your team to work for you and with you in the best way possible.

Custom Tailored for Your Practice

Most dental consultants will offer “customized” solutions for your practice, which really translates to template programs that are adjusted to be workable. At My Office Fairy, we have the experience to understand that the template approach to consulting is not always workable and rarely, if ever ideal. Every action we take, and every program we create for you is customized 100%, from the ground up to suit your individual practice, and each position within it.



Depending on the situation happening within your dental practice, our experienced dental consultants and coaches can assist and support you and your staff to overcome obstacles and achieve your goals. By streamlining your dental practice, you can work more efficiently, get more done in a day, and increase revenues while decreasing expenses—all while taking better care of your patients. Curious how your dental practice can improve? We will perform a free evaluation to identify your needs and develop a coaching plan that best suits your office.

Topics covered by our dental consultants and dental practice coaches include:

  • Patient Management, Scheduling, Recall, Reactivation & New Referrals
  • Treatment Presentation & Financial Arrangements
  • Collections, Billing & Accounts Receivable
  • Insurance Plan & Claim Management
  • Insurance Billing & Tracking
  • Daily Schedule Preparation, Time Management & Office Efficiency
  • Strategic Planning
  • Public Relations Management
  • Staff Recruitment, Training, Managing, Termination & Motivation
  • HIPPA Compliance Advice
  • Paperless Office Conversion
  • NEA Electronic Claims Integration & Training


My Office Fairy understands that not all practices are the same, which is why we use a matchmaker approach to staffing. We fully interview, train, and coach candidates to be compatible with your dental practice. We do this by getting to know your office’s needs, processes, and personality, so your new-hire is likely to become a long-term team member. Our staffing experts can help you secure the best people for your dental practice no matter your dental specialty.


Sometimes staff turnover is inevitable. It is our goal to save you time and money by ensuring that your front office continues to run smoothly, even during times of transition. While most dental office staffing companies can provide temporary assistance, My Office Fairy goes above and beyond standard placement by filling your position with one of our own fully trained front office staff until a suitable replacement can be found.


If members of your front office staff need additional training in any dental practice areas, My Office Fairy offers a dental front office training course tailored to fit the specific needs of your practice, covering everything from chart reading to dental terminology to common billing errors. Your staff will learn the many valuable tips and tricks that will help them to pay attention to detail, and manage their positions efficiently.

Material covered in our dental front office training program includes:

  • Tooth Chart & X-rays
  • Dental Terminology
  • Insurance Intake Sheet
  • Understanding Insurance
  • Understanding TX Procedures
  • ADA Codes Cheat Sheet
  • TX Planning
  • Basic Office Functions & Software
  • Multitasking & Prioritizing
  • How to Schedule Appointments
  • Reading the Ledger
  • Correctly Answering the Phone & Questions (Scripts Provided)
  • How to Properly Interact with New Patients
  • Referrals
  • Responsibilities & Daily Tasks (Protocols)
  • Notetaking
  • The Importance of Proper Documentation
  • Reading the Claim (EOB)
  • Dental Code of Ethics
  • Thinking Like the Business Owner